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How We Handle Your Data and Account

We keep this straightforward. Our legal policies cover how your account data is stored, how payment details through DANA, OVO and GoPay are processed, and what rights you hold over your own information. Access depends on local law and eligible regions.

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naga91 How We Handle Your Data and Account
POLICY CONTACT PATHS

Reach Us About Any Legal or Data Query

If you have a question about your data, your rights or how a policy applies to your account, we have three direct paths open. You do not need to navigate menus or wait for callbacks — pick whichever channel suits your situation and we respond within the same business window.

Live Chat Open the chat widget from any page on the site. Our support agents handle legal and data queries directly, including requests for personal data exports, account restriction questions and payment record clarifications via DANA, OVO or GoPay.
Email Channel Send your request to our support email address listed in the site footer. We process written legal queries — data deletion, access requests, policy clarification — and reply with documented answers you can keep for your own records.
Account Settings Inside your account panel you can review stored data, update contact details, manage cookie preferences and submit a formal closure request. Changes to personal information reflect across your DANA, OVO or GoPay linked wallet references immediately.
HOW WE PROTECT YOU

Data Handling, Security and Your Control

Every policy we publish ties back to something concrete — how your data moves, where it sits, and what you can do about it. Below are the operational specifics behind our legal commitments, covering cookies, retention, encryption and your rights as an account holder on naga91.

Data Encryption

All personal and payment data transmitted between your device and our servers travels through encrypted channels. Your DANA, OVO or GoPay credentials are tokenised separately from your profile, so a single breach point cannot expose both.

Cookie Management

We use session cookies to keep you logged in and preference cookies to remember your language and layout choices. No cross-site advertising trackers run on naga91.

Account Security

Your account is protected by password plus verification code sent to your registered phone or email. If you lose access, identity confirmation through your linked DANA or OVO details allows recovery without exposing your full payment history.

Data Retention

We keep transaction records and identity documents for the minimum period required by applicable regulations. Once that window closes, records are permanently deleted. You can request early deletion of non-mandatory data through live chat or email.

Third-Party Sharing

We do not sell, lease or share your personal data with advertisers or unrelated third parties. Data leaves our systems only when required by law enforcement with valid legal process, or when you explicitly authorise a transfer.

Your Rights and Requests

You can request a full export of your stored data, correct inaccurate records, restrict processing or close your account entirely. Submit any request through live chat or email and we acknowledge within two business days with a timeline for completion.

Common Questions About Policy and Data

These are the questions our support team receives most often regarding legal matters, data handling and account rights. Each answer is specific to how naga91 operates for account holders in eligible Indonesia regions.

We collect your name, email, phone number, and the payment method details you provide — typically your DANA, OVO or GoPay account reference. We also store device type and login timestamps for security purposes. Nothing beyond what is needed to run your account.

Yes. Send a data export request through live chat or email. We compile your profile information, transaction history and login records into a downloadable file and deliver it within five business days to your registered email address.

Open account settings and submit a closure request, or contact support via live chat. Once confirmed, we remove your profile and purge non-mandatory records. Regulatory-required transaction logs are retained only until the mandated retention period ends.

No. Your DANA, OVO or GoPay credentials are tokenised and stored in isolated segments. We never sell or share payment data with advertisers or external partners. Disclosure happens only under valid legal process from authorities in your jurisdiction.

We use session cookies for login persistence and preference cookies for layout choices. No advertising trackers operate on our pages. You can disable cookies in your browser settings — your account stays accessible, though you may need to log in each visit.

Access depends on the regulations in your specific region within Indonesia. If your local jurisdiction restricts online gaming platforms, your eligibility may be limited. We recommend reviewing local regulations and contacting support if you are unsure about your status.

When we make material changes to our terms or privacy policy, we send a direct notification to the email on your account before the changes take effect. You have the option to review, accept, or close your account if you disagree with the update.

If you lose access, we confirm your identity through the phone number or email on file, combined with verification against your linked DANA or OVO wallet reference. This ensures recovery without exposing your full transaction history to anyone else.

Yes. You can request partial restriction — for example, limiting marketing communications while keeping your account and wallet active. Submit the restriction scope through live chat and we apply it within two business days.

Reach our policy team through live chat or the support email in the site footer. Describe the concern and we investigate internally. If you feel the response is insufficient, you may also seek guidance from relevant data protection authorities in your jurisdiction.